Terms of Service

1) Company Details

Monthly Web LLC
30 N Gould St Ste R
Sheridan, WY 82801
Email: hello@monthlyweb.site

2) Definitions

“Client,” “you,” “your” means the person or entity purchasing or using the Services.

“Services” means website design, development, hosting, maintenance, edits, and related services we provide.

“Order” means your plan, order form, proposal, invoice, checkout page, or other documentation describing your selected Services, pricing, and scope.

“Client Content” means text, images, logos, trademarks, brand assets, videos, data, and other materials you provide, request, or approve for use on your Website.

“Platform” means our templates, themes, components, codebase, design system, processes, tooling, scripts, software, and know-how used to build and operate client sites.

“Website” means the live site we host and operate for you under your domain (or a domain you choose), as published via our hosting environment.

“Launch” means the first time the Website is published live on your domain (or the domain you choose) and made accessible to the public.

3) Plans, Services & Scope

3.1 Plans. We offer subscription plans described on our website or in your Order, including:

Starter ($149/month) (unless otherwise stated in your Order):

• Up to 5 pages
• Hosting included
• Unlimited reasonable edits (see Section 4)
• Basic SEO (see Section 3.6)
• Google Analytics integration
• Email support
• Cancel anytime (subject to Section 6 notice requirement)

Pro ($199/month) (unless otherwise stated in your Order):

• Everything in Starter
• Priority edits (see Section 4.3)
• Google Business Profile optimization (see Section 3.7)

3.2 Delivery = live on your domain. For subscription plans, “delivery” means your Website is published live on your domain (or the domain you choose) and accessible to the public.

3.3 Standard website pages and add-ons. Plans include a standard website of up to 5 pages unless your Order states otherwise. If you need more pages, you can add them for $40/month per additional 5 pages (a “Page Add-On”). Extra pages are standard content pages (typical sections like text, images, and a contact call-to-action).

3.4 Complex features quoted separately. Complex features are outside the standard subscription scope and are quoted separately. Examples include (not exhaustive): booking systems, memberships/logins, directories, ecommerce, custom integrations, custom databases, advanced web applications, and extensive custom animations.

3.5 Content writing & filler images. We may provide draft copywriting and placeholder/filler images to complete an initial version of your Website. You are responsible for reviewing and approving all content (including claims and details) for accuracy and legal compliance. We strongly recommend you provide real photos and exact business details for best results.

3.6 Basic SEO only; no ranking guarantees. We may implement basic technical best practices (e.g., titles, meta descriptions, responsive layout, reasonable performance, indexability basics). We do not provide SEO services, ongoing SEO strategy, link building, or any guarantee of rankings, traffic, leads, or revenue.

3.7 Google Business Profile optimization (Pro). If included in your Order, “Google Business Profile optimization” is limited to standard profile improvements (e.g., ensuring business info completeness and basic optimization). We do not guarantee ranking outcomes, map pack placement, calls, or leads.

4) Support, Revisions & Edit Policy

4.1 Support channel. Unless otherwise stated in your Order, support and edit requests are handled via email (hello@monthlyweb.site). We do not offer phone support unless explicitly agreed in writing.

4.2 Typical response times. Our typical response time is 2–3 business days. Response times are estimates and may vary due to request complexity, volume, holidays, emergencies, or third-party dependencies.

4.3 Priority edits (Pro). “Priority edits” means Pro requests are placed ahead of Starter requests in our queue under normal operating conditions. Priority does not guarantee same-day delivery and does not apply to out-of-scope work, large rebuilds, or third-party delays.

4.4 Unlimited reasonable edits. During an active subscription and while your account is in good standing, you may request unlimited reasonable website edits, including:

• text updates
• image swaps
• section additions/removals on existing pages
• layout tweaks and small design adjustments
• standard new sections consistent with the site’s existing design system

4.5 What is not “reasonable” / out of scope. The following are not included as “unlimited edits” and may be quoted separately or require Page Add-Ons:

• full site redesigns or major rebuilds that materially change the design direction
• new multi-page expansions beyond your included page count (unless purchased via Page Add-Ons)
• complex features (Section 3.4)
• extensive brand strategy, custom illustration, custom photography, video production
• SEO campaigns, link building, ongoing content marketing
• emergency or after-hours rush work unless agreed in writing

4.6 Queue & scheduling. We may schedule work in a queue and bundle changes for efficiency. You agree to provide clear instructions and consolidated requests where possible.

4.7 Dedicated project manager. Each client may be assigned a dedicated project manager as your primary point of contact for updates and edits. Assignment may change due to staffing or operational needs.

5) Eligibility & Accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for maintaining the confidentiality and security of your credentials and for all activity under your account.

6) Fees, Billing, Renewals, Cancellation

6.1 Billing & renewals. Subscription fees are billed in advance and renew automatically on a recurring basis unless canceled. You authorize us (via our payment processor) to charge your payment method on a recurring basis until you cancel.

6.2 Month-to-month service. Services are provided on a month-to-month basis and continue until canceled in accordance with Section 6.5.

6.3 No partial-month refunds. Except as required by law or explicitly stated in writing, no refunds or prorated credits are provided for partial billing periods.

6.4 Try it for a week; limited refund policy. If you are not satisfied within the first three (3) days after Launch, you may request a refund of 75% of your first month’s subscription fee by emailing hello@monthlyweb.site within that 3-day window.

• This refund applies only to the first month for new clients/sites and only once per client/business.
• Domain registration charges, third-party fees, and any out-of-scope work fees are non-refundable.
• “Launch” is defined in Section 2.

6.5 Cancellation requires 30 days’ notice. To cancel Services, you must provide at least thirty (30) days’ notice in writing by emailing hello@monthlyweb.site from the email associated with your account (or otherwise verifiably authorized).

• Cancellation is effective at the end of the billing period that occurs after the 30-day notice window is satisfied.
• Until cancellation takes effect, fees continue to accrue and remain payable.

6.6 Late payments; suspension. If a payment is late, fails, is reversed, or is disputed, we may suspend the Services (including taking the Website offline) until all outstanding amounts are paid. We are not liable for any downtime caused by suspension for non-payment.

6.7 Chargebacks & disputes. If you file a chargeback or payment dispute, we may immediately suspend Services during the dispute. You agree to reimburse us for any chargeback fees, dispute fees, and related administrative costs we incur. If the dispute is resolved in our favor, you remain responsible for the unpaid balance.

6.8 Taxes. You are responsible for all applicable taxes, duties, or governmental assessments unless stated otherwise.

6.9 Price changes. We may change our prices from time to time. If we do, we will provide at least thirty (30) days’ advance notice, and any price change will apply at your next renewal (not retroactively).

7) Domains

7.1 Domain ownership. Your domain is yours (not ours). You are responsible for maintaining accurate registration information and keeping the domain active.

7.2 Domain purchase assistance (up to $12.99/year). If you do not have a domain, we can help you purchase one. We will cover domain registration costs up to $12.99 per year for one domain, if included in your plan/Order.

• If the annual cost exceeds $12.99 (or if you request multiple domains, premium domains, or add-ons), you agree to pay the difference and any additional costs.
• Domain availability and pricing are controlled by third-party registrars; we do not guarantee availability.

7.3 DNS access. You agree to provide any access needed for domain/DNS changes (or to approve changes we request) so we can connect your domain to the Website.

8) Client Responsibilities & Approvals

8.1 Accuracy and legal compliance. You are solely responsible for the accuracy, legality, and ownership/rights of Client Content and the claims made on your Website (including pricing, services, policies, testimonials, and regulatory statements).

8.2 Timely cooperation. You agree to provide content, feedback, approvals, and access promptly. Delays by you extend timelines.

8.3 Unresponsiveness. If you do not respond to requests for required information or approvals for 30 days, we may place work on hold and/or suspend progress until you respond. We may require a restart fee if significant re-planning is required.

9) Intellectual Property

9.1 Client Content ownership. You retain all rights in Client Content. You grant us a limited, worldwide, royalty-free license to host, use, display, reproduce, and modify Client Content solely to provide the Services.

9.2 We own the Platform. We retain all rights to the Platform and all underlying processes, templates, components, code, design systems, tooling, and know-how used to create and operate Websites. No rights are granted except as expressly stated in these Terms.

9.3 License while active. Subject to your compliance with these Terms and payment of all fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Website for your internal business purposes only during an active subscription.

9.4 No transfer; no self-hosting; no resale. You may not copy, export, resell, sublicense, transfer, or host the Website or Platform elsewhere. You may not provide the Website to third parties as a product or service.

9.5 What happens at cancellation/termination. When your subscription ends (by cancellation, termination, or non-payment), your license ends, and we may disable hosting and access to the Website. You may request an export of your Client Content that you provided to us (to the extent we still have it) within 30 days after termination.

10) Third-Party Services

Your Website may rely on third-party services (e.g., hosting infrastructure, analytics, fonts, maps, email providers, payment processors, plugins). Third-party services are governed by their own terms and may change, degrade, or discontinue. We are not responsible for third-party outages, API changes, security incidents, policy changes, or service discontinuations.

If third-party tools or services incur costs (including price increases), we may pass those costs through to you with notice, or we may require you to subscribe to them directly.

11) Compliance; Prohibited and Regulated Businesses

11.1 No illegal use. You may not use the Services to engage in unlawful, fraudulent, infringing, or harmful activities.

11.2 Regulated and high-risk businesses. We may refuse, suspend, or terminate Services at our discretion for businesses, content, or use cases that are illegal, deceptive, unsafe, or high-risk, or that would require specialized compliance obligations we do not provide. This includes, without limitation, businesses involving regulated products or services, age-restricted content, financial or medical claims, or any activity that may expose us or our providers to elevated legal, reputational, or operational risk.

11.3 Client compliance responsibility. If your business is regulated (e.g., legal, medical, financial, insurance), you are responsible for all required licensing, disclosures, disclaimers, and compliance. We do not provide legal/compliance advice.

12) Hosting, Maintenance, Backups, Security

12.1 No uptime guarantee. Services are provided “as is” and “as available.” We do not guarantee uninterrupted availability. We may perform maintenance that may temporarily reduce availability.

12.2 Backups. We may perform backups for internal business continuity, but we do not guarantee backup availability or completeness. You are responsible for maintaining copies of Client Content and critical business information.

12.3 Security. We take commercially reasonable measures to protect our systems, but no system is perfectly secure. You agree that you will not hold us responsible for security incidents caused by third parties, your credentials, your devices, or your own actions/omissions.

13) Portfolio Use

Unless you notify us in writing that you do not want your project displayed, you grant us permission to display your Website (including screenshots and your business name/logo) in our portfolio and marketing materials.

14) Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind. We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not guarantee business outcomes, leads, rankings, sales, revenue, or any specific results.

15) Limitation of Liability

To the maximum extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages.
• Our total liability for any claim arising out of or relating to the Services or these Terms will not exceed the total fees you paid to us in the three (3) months preceding the event giving rise to the claim.

16) Indemnification

You agree to indemnify and hold harmless Monthly Web LLC, its members, managers, employees, and contractors from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the Services, (b) your Client Content, (c) your Website’s content or business practices, or (d) your violation of these Terms or applicable law.

17) Termination

17.1 Termination by you. You may terminate by providing 30 days’ written notice as described in Section 6.5.

17.2 Termination by us. We may terminate or suspend Services immediately if you: (a) fail to pay amounts due, (b) violate the Acceptable Use or Compliance sections, or (c) materially breach these Terms.

17.3 Effect of termination. Upon termination, your access and license end, we may disable the Website, and any outstanding fees remain due.

18) Dispute Resolution; Binding Arbitration (AAA)

18.1 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved exclusively by binding arbitration under the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its applicable rules.

18.2 Location; remote option. Arbitration will be conducted in Sheridan, Wyoming unless the parties agree to conduct it remotely.

18.3 Class action waiver. You and we agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

18.4 Injunctive relief for IP. Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent misuse of intellectual property or confidential information.

19) Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

20) Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a revised effective date. Continued use of the Services after the effective date means you accept the updated Terms.

21) Contact

Questions about these Terms can be sent to hello@monthlyweb.site or to the mailing address listed above.